I can't remember which email I used to sign up
Try searching your various email inboxes for a welcome message from our platform. If you still cannot find it, contact our support team with your registered phone number and full name so we can help you identify the correct account.
Is it okay to use my account on two different devices?
Yes, you can access your account from both your mobile and desktop. However, for security reasons, we recommend logging out of one device if you notice any unusual activity or if you are using a public computer.
Why do I get an error even though my details are correct?
This can happen due to cached browser data or a temporary session conflict. Try clearing your browser cookies or using an incognito window. Ensure your internet connection is stable, as a weak signal can sometimes interrupt the authentication process.
Can I update my password while I am already signed in?
Yes, you can change your password through the account settings menu in your profile. We recommend updating your password periodically to keep your account secure, especially if you suspect your credentials may have been exposed.
Will a support agent ever ask for my password?
No. Our staff will never ask for your password or your SMS verification codes for any reason. If anyone claiming to be from our team asks for this information, do not provide it and report the incident to us immediately.
Is public Wi-Fi safe for accessing my account?
Public Wi-Fi can be unsecured. We recommend using your mobile data or a trusted private network when logging in to ensure your connection is encrypted and your data remains private from other users on the same network.